Piller USA to protect NYC 911 emergency services for another 20 years!

Piller Uninterruptible Power Supplies and Control Systems have been the heart of NYC 911 Power protection for over 20 years, ensuring emergency services response in the five boroughs of the Bronx, Brooklyn, Manhattan, Queens and Staten Island.

This is set to continue. In a competitive tender Piller USA was awarded the contract to modernize and future proof the power infrastructure of the NYC Emergency Dispatch Telephone centre.

Based in Brooklyn, the building is the primary 911 Emergency Dispatch Centre of the NYPD & FDNY and the Emergency Medical Dispatch (911) Emergency call centre. It runs together with the NYC – Department of Information Technology & Telecommunications (DoITT).

After 20 years of reliable operation the original Piller power protection equipment reached its natural end of life. The upgrade project called for the modernisation of the underlying infrastructure and the secure migration from existing systems while ensuring continuous operation.

In the 20 years since it specified, installed, commissioned and managed the power infrastructure to support NYC’s emergency operations Piller has worked closely with FM partner Brookfield Properties and the end customer.

In that time Piller kept the power on even in times of national and citywide emergencies such as the 2012 Hurricane Sandy storm surge which flooded New York streets, tunnels and subways.

While the flooding caused many buildings to lose power Piller helped keep the Emergency services operating thanks to its to its intimate knowledge of the full power chain, the building layout, its maintenance expertise and its own emergency response.


For the migration and modernisation project a key objective was operational continuity of the power chain while benefiting from greater efficiency, higher reliability and availability provided by Piller technologies.

The modernised infrastructure included a phased delivery of over 5MW of new power protection capability through 8 EC UBT+ 675 Battery UPS Modules alongside an upgrade of the existing Control Systems including operational migration.

This was delivered through the professional engineering and consultation, maintenance and service expertise unique to Piller including the provision of a new control system which manages the entire power chain.

Building on its close customer and partnership relationships Piller’s is set to provide another twenty plus years of ensured protection to the NYC 911 emergency response services.

Nothing protects quite like Piller.

About Piller

Piller is a global watch-word in power protection equipment for mission-critical power applications. Piller’s clients include many of the world’s leading banks and financial institutions, data centre operators, broadcasters, telecom operators and governmental entities. Founded in Hamburg, Germany, in 1909 by Anton Piller, in 1919 the company moved to its current headquarters and production site in Osterode-am-Harz, near Hanover. Today, Piller has a second production facility at nearby Bilshausen and serves its global markets via own sales and service subsidiaries throughout Europe, the USA, Australia, and Asia and elsewhere in the world via a network of distributor partners. In 2016 Piller acquired Active Power, the Austin Texas based flywheel UPS specialist. The Piller group employs around 1000 people worldwide. Piller is a subsidiary of the diverse, privately owned engineering and industrial group, Langley Holdings plc.

About New York 911 Emergency Services

New York is the most populated City in North America. Each day it has the highest rate of emergency calls of any US metro. New York City’s emergency services work around the clock to protect its 8.36 million residents.

There are 3 main emergency response departments:

The Fire Department of New York (FDNY) employs about 10,951 uniformed firefighters, 4,274 uniformed EMS employees, and 2,096 civilian employees. It serves a 302 square mile area. The department responds to many different fire emergencies that occur on a regular basis

FDNY EMS call volume totals around 1,862,159 each year. It handles over 600,00 Fire Suppression call responding to structural fire calls (27,053); Non-structural fires (13,730); Non-fire emergencies: (256,560); Medical emergencies: (300,598) and malicious false alarms: (21,437).


NYC ambulance service consists of multiple companies each operate in collaboration with the New York hospitals. Citywide ambulances have gained the reputation of being the most reliable for patient and medical care.

NYC had the highest number of victims of the COVID 19 pandemic in the USA and the highest amount of emergency medical calls.  For Several weeks 911 medical call volume spiked to record levels at over 6,500 calls per day from a normal volume of 4,000.


The New York Police Department (NYPD) is one of the very first every established in North America in 1845 when it was called the Municipal Police. With 55,000 employees and an annual budget of $6 billion in 2020.

Through the Domain Awareness System of surveillance which was developed as part of Lower Manhattan Security Initiative in a partnership between the NYPD and Microsoft. Enables the NYPD to access to data from at least 2 billion license plate readings, 100 million summonses, 54 million 911 calls, 15 million complaints, 12 million detective reports, 11 million arrests and 2 million warrants. The data from the 9,000 CCTV cameras is kept for 30 days.


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